privacy

policy

Mindworks Escape Rooms Limited Privacy Policy

Mindworks Escape Rooms Limited (the company) takes your privacy seriously. This privacy policy describes how the company collects, uses, maintains and discloses the personal and non-personal identification information of each user of our website.

This policy covers the following:-

  1. Who are we?

  2. What data do we collect?

  3. What do we use your information for?

  4. Do we use cookies and what do we use them for?

  5. Who has access to information about you and for how long?

  6. How do I complain?

  7. Competitions / Giveaways

  8. Changes to the policy

Who are we?

Mindworks Escape Rooms Limited is a family run escape room business headquartered in Worthing, West Sussex on the lovely South Coast of England.

Our contact details are shown below:-

info@mindworks-escaperooms.co.uk

26 Guildbourne Centre, Worthing, West Sussex BN11 1LZ

What data do we collect?

Personal identification information from users can be collected in a variety of ways, including, but not limited to, when users visit the website, register on the Website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on the website. 

We use a third-party website called WIX to host our website and manage our mailing list. This company has a good reputation for secure data handling. When you visit our website and when you subscribe to our mailing list you will be using services provided by WIX. Their privacy policy is on this website:-https://www.wix.com/about/privacy

Examples of the information shared are shown below but the list may not be exhaustive:-

•    Your name

  • Your email address

  • IP address

We check that the third-party companies we use are up-to-date with current legislation and have the appropriate security certification.

We will collect personal identification information from users only if they voluntarily submit such information to us. 

 

Our escape rooms use CCTV systems to enable us to provide guidance to the teams taking part. Recordings of the games played will normally be deleted within 24 hours of the game played and will only be kept for longer if there is a valid legal reason for keeping them.

What do we use your information for?

The company may collect and use personal information of users for the following purposes:-

  • to contact you regarding your booking with us, 

  • to improve our website 

  • to personalise your user experience 

  • to run a marketing promotion

  • to send periodic emails

  • to improve customer service

  • to run a survey or other site feature

  • for other purposes as required to run our business

When your team have completed your escape we will ask you if we can take a photo of your team. We may then share your team’s success photo on Facebook, Instagram, TripAdvisor and/or Twitter. We only do it after obtaining your verbal agreement and if you refuse we will either not take a photo or send it directly to you and not put it on social media. Photos made of your team are deleted from the camera used after one month.

If at any point in the future you would like your photo to be removed from our social media listings, you can ask us to delete it. You will need to send us the link to the relevant photo and we will then delete it as soon as possible and confirm with you when it has been done.

We will also email you after your visit to let you know if your team photo has been posted on social media – typically Facebook, Instagram, TripAdvisor and/or Twitter – and to ask you for a review, e.g. on TripAdvisor

You can unsubscribe from our emails at any time.

Do we use cookies and what do we use them for?

Cookies (and similar technologies) are widely used on the internet and allow a website to recognize a user’s device. Our website may use “cookies” to enhance user experience. A user’s browser uses cookies for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, some parts of the website may not function properly.

Who has access to the information about you and for how long?

When we store information in our own systems, only the people who need it have access. Our directors have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

We respect your privacy and will treat any personal information you give to us in accordance with the guidelines set forth in the UK Data Protection Act 1998, the 2016 General Data Protection Regulation (GDPR) and this privacy policy, and will not use any such information in ways to which you have not consented. 

We do not sell, trade, or rent users’ personal identification information to others. 

Under GDPR you have the right to find out what information we hold on you, ask for it to be corrected or deleted etc – it is your data. You also have the same rights with the third-party companies we use.

How do I complain?

We hope you never have reason to complain but if you do feel the need, we commit to take your complaints very seriously, investigate thoroughly and respond to you. Please contact us by email at info@mindworks-escaperooms.co.uk. Alternatively please write to Mindworks Escape Rooms Ltd, 26 Guildbourne Centre, Worthing, West Sussex BN11 1LZ

Competitions / Giveaways

Terms and conditions of competitions and giveaways are subject to change at any time. Please check in store for details and competition start & end dates.

 

          - Flyer Puzzle & Weekly Prize Draw

          This is a free promotion and ends when the first game is open. Check in store for details. 

Changes to this policy

Mindworks Escape Rooms Ltd may update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. 

 

Last Updated 20 January 2020.